When returning an item, we want the process to be as easy as possible for you. Just make sure your item(s) are in “like new” condition and that you precisely follow these step-by-step instructions:

1. Contact our customer service department to obtain an R.A. code.

2. Place your diamond(s) and/or jewelry in its original packaging or some similar box to protect it. Make sure to include all original boxes, diamond certificates, and collateral material. Pack this box within the shipping box of the carrier you are using. Use a BOX not an envelope. (NOTE: Do not put the words “Ring Shop,” “Diamonds,” “Jewelry,” or any such term on the outside of the shipping box for security reasons.)

3. Write the R.A. code provided to you on the shipping box next to the shipping label, making sure it is visible.

4. You MUST insure your package for the full current replacement value of your diamond(s) and/or jewelry. If you need an updated value, please contact us and we will help you determine it. (NOTE: FedEx will only insure your package up to $500. If the value of your diamond(s) and/or jewelry exceeds this, please make arrangements with the United States Postal Service (USPS). To insure a value over $5,000, you can use the Registered Mail service provided by USPS.)

5. Make sure that the carrier you use provides you proof of delivery so that you can track your package en route to its destination.

6. Ship your fully insured package to:

R-Shop
Customer Care Dept.
2 West 47th Street, Suite 501
New York, NY 10036
855-Give-A-Ring (855-448-3274)

7. We will contact you within 24 hours of receipt of your package to confirm that the delivery was successful and that your diamond(s) and/or jewelry arrived in good condition.

Notes:

* We reserve the right to reject damaged items or to accept them back at a discount.
* In the case of excessive returns, we reserve the right to refuse further requests.
* In the event a diamond requires recertification, a diamond recertification fee may need to be assessed.
* The instructions and policies described above do not apply to Special Order purchases.
* Ring Shop is not responsible for items damaged in shipment. If we suspect such occurrence, you will be notified immediately.